Purchase Terms

Welcome to Nuvwllia.

These Purchase Terms apply to products purchased through https://www.nuvwllia.com (the “Site”), operated by Hangzhou Fanxi Technology Co., Ltd., under the brand name Nuvwllia (“Nuvwllia,” “we,” “us,” or “our”).

By placing an order through our Site, you acknowledge that you have read and agree to these Purchase Terms, together with our applicable website policies, including:

• Terms of Service

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Other applicable policies published on our Site

If you do not agree to these Purchase Terms, please do not place an order through our Site.

These Purchase Terms should be read together with the other applicable policies. If any provision conflicts with mandatory consumer protection law, the applicable legal requirements will prevail.

1. General Requirements

By placing an order, you confirm that:

• You meet the legal age requirements applicable to your purchase and have the legal capacity to enter into a purchase agreement.

• The contact, billing, and shipping information you provide is accurate and complete.

• Your purchase and use of our products comply with applicable laws and regulations.

• You will not use our Site or purchasing services for unlawful or fraudulent purposes.

Where permitted by applicable law, communications with our customer support team may be used to verify order details, resolve inquiries, and improve our customer service.

2. Privacy and Personal Information

Personal information collected through our Site, checkout process, email communications, and customer service interactions is handled in accordance with our Privacy Policy.

Depending on your interaction with our services, information may be used to process orders, arrange delivery, provide customer support, maintain website functionality, and meet applicable legal obligations.

Please review our Privacy Policy for details about how personal information is collected, used, retained, and shared.

We may update our Privacy Policy when necessary to reflect changes in our business operations or legal requirements. Updates will be published on the relevant policy page.

3. Order Submission and Processing

After you submit an order, we will generally send an order confirmation email to the address provided during checkout.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been dispatched or that every aspect of fulfillment has been completed.

We may review an order and, where reasonably necessary and permitted by applicable law, delay processing, request clarification, or cancel the order in circumstances such as:

• Product availability or inventory issues.

• Material errors in product descriptions, prices, or other listing information.

• Suspected fraud or unauthorized transactions.

• Incomplete or inaccurate order information.

• Other circumstances that prevent successful order fulfillment.

If an order is canceled after payment has been collected, any refund due will be handled in accordance with applicable law and our relevant policies.

If you have questions about an order, please contact us at service@nuvwllia.com.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our Site are accurate and current.

However, minor differences may occur because of screen settings, lighting, manufacturing variations, product updates, or other technical factors.

We reserve the right to correct inaccurate information and update product listings when necessary.

If a product you receive is materially different from its description, defective, or otherwise does not meet applicable legal requirements, please contact us for assistance under our Return & Refund Policy and any applicable consumer protection laws.

5. Pricing and Payment

We strive to display accurate prices and product information on our Site.

Prices, promotional offers, and product availability may change from time to time. The applicable order total, including any shipping charges and applicable taxes displayed during checkout, should be reviewed before you confirm payment.

If a material pricing or listing error occurs because of a technical issue or incorrect information, we may contact you to explain the issue and discuss an appropriate resolution. Where permitted by applicable law, this may include canceling the affected order and refunding payment collected for that order.

Payments are processed through the payment methods and providers made available during checkout. Payment transactions may also be subject to the relevant provider's terms, verification procedures, and requirements.

6. Product Availability and Delivery

Product availability may change depending on inventory levels, fulfillment arrangements, and destination requirements.

Orders are processed and delivered according to the information provided in our Shipping Policy and during checkout.

Estimated delivery times may vary depending on factors including:

• Destination country or region.

• Selected shipping method and carrier availability.

• Customs clearance and import procedures.

• Local delivery arrangements.

• Seasonal demand, weather, or transportation disruptions.

• Other circumstances beyond our reasonable control.

If an ordered product becomes unavailable, we may contact you to explain the situation and discuss an appropriate solution, including a refund where applicable.

Any delivery estimates are provided for guidance unless expressly stated otherwise. Nothing in this section limits rights or remedies available under applicable law.

7. Product Use and Disclaimer

Before purchasing, customers should review the available product descriptions, specifications, instructions, and applicable warnings to determine whether a product meets their needs and is suitable for use in their location.

Product packaging, labeling, specifications, or included accessories may vary where permitted by applicable requirements and depending on product availability or destination-specific arrangements.

Customers are responsible for following the product instructions and applicable safety guidance supplied with their purchases.

Nothing in these Purchase Terms excludes any product-related rights or remedies that cannot lawfully be excluded.

8. Taxes, Duties, and Customs Charges

Taxes, import duties, customs charges, and other government-imposed fees may vary depending on the destination country or region and applicable local regulations.

Any charges collected during checkout will be presented where applicable before payment confirmation.

Where additional charges are imposed by local authorities or customs agencies, responsibility for those charges will depend on applicable law and the shipping and tax arrangements for the order.

Customers should review any available information about import requirements before placing an international order.

9. Cancellations, Returns, and Refunds

Order cancellation requests, returns, and refunds are handled in accordance with our Return & Refund Policy and applicable law.

If you wish to cancel an order, please contact us as soon as possible. Whether a cancellation can be completed may depend on the order's processing and fulfillment status.

For return eligibility, applicable timeframes, return instructions, and refund processing, please refer to our Return & Refund Policy.

Please contact customer support before sending a product back so that we can provide the appropriate instructions.

Customer Support Email: service@nuvwllia.com

10. Updates to These Purchase Terms

We may revise these Purchase Terms when necessary to reflect changes in our products, business operations, fulfillment arrangements, or legal obligations.

The latest version will be published on this page, together with an updated revision date where appropriate.

Where applicable law requires advance notice or consent, we will take the appropriate steps. Changes will take effect in accordance with applicable law and will not override mandatory rights relating to orders already placed.

We encourage customers to review this page periodically.

11. Contact Information

If you have questions about these Purchase Terms, an order, payment, product information, or customer support, please contact us.

Brand Name

Nuvwllia

Legal Company Name

Hangzhou Fanxi Technology Co., Ltd.

Customer Support Email

service@nuvwllia.com

Business Address

Room 1009, Building 1, No. 407 Tiyuchang Road, Wulin Subdistrict, Gongshu District, Hangzhou, Zhejiang, China

We will review your inquiry and provide assistance based on the details available.

A More Considered Shopping Experience

At Nuvwllia, we believe that trust begins with clear information and responsible service. We aim to make product selection, order placement, and post-purchase support as straightforward as possible.

Thank you for choosing Nuvwllia. We appreciate your trust and look forward to serving you.

Nuvwllia — Thoughtfully Chosen. Customer Focused.