Return & Refund Policy
Return & Refund Policy
At Nuvwllia, operated by Hangzhou Fanxi Technology Co., Ltd., we want you to shop with confidence. We are committed to providing a clear, fair, and transparent after-sales experience. If your purchase does not meet your expectations, please review the guidelines below to understand the available options for cancellations, returns, and refunds.
1. Order Cancellation
You may submit a cancellation request before your order enters the processing or fulfillment stage.
If your cancellation request is approved, we will refund the amount paid for the canceled order to your original payment method, subject to applicable law and any relevant payment-provider requirements.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In such cases, please contact our customer support team for guidance on the available return options.
To request a cancellation, please contact us as soon as possible:
Email: service@nuvwllia.com
Please include your order number and the email address used when placing the order so that we can locate your purchase.
2. Return Eligibility
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a return, the item should:
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Be unused and in its original condition.
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Include the original packaging and accessories, where applicable.
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Be accompanied by proof of purchase or an order confirmation.
Please contact our customer support team before sending any product back. Returns sent without prior authorization or instructions may not be accepted.
Nothing in this policy limits any return or refund rights that may apply under mandatory consumer protection laws.
3. How to Request a Return
To begin a return, email our customer support team at:
Email: service@nuvwllia.com
Please provide the following information:
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Your order number.
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The name of the product you wish to return.
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The reason for your return.
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Clear photos or videos of the product, where relevant, especially if it is damaged, defective, incorrect, or materially different from its description.
Our team will review your request and provide the applicable return instructions.
Please wait for our instructions before shipping any item back.
4. Return Address
Please do not send returned products directly to our business address.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return address and instructions.
This helps us identify your return and process it correctly.
5. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
Change of Mind or Personal Preference
For preference-based returns, including:
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Ordering the wrong item.
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Changing your mind after purchase.
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Deciding that a product does not suit your personal preferences.
The customer is generally responsible for the return shipping costs, subject to applicable law.
Damaged, Defective, or Incorrect Products
If a product arrives:
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Damaged.
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Defective.
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Incorrect.
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Materially different from its description.
Please contact us with your order details and supporting photos or videos, where applicable.
We will review the circumstances and provide an appropriate resolution in accordance with applicable law and our policies. Depending on the situation, this may include a replacement, refund, or return assistance without additional return costs to the customer.
6. Refund Processing
Once we receive and inspect an authorized return, we will notify you of the refund decision.
Approved refunds will generally be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Please note that this is the expected processing period for the refund. The time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
If a different refund timeframe is required by applicable law, the applicable legal requirements will prevail.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend the following steps:
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Check your bank account or payment account again.
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Contact your card issuer or payment provider to ask whether the refund is still being processed.
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If the refund remains missing, contact our customer support team so that we can review the status.
Email: service@nuvwllia.com
Please include your order number and any relevant refund confirmation details to help us investigate.
8. Contact Information
For questions about cancellations, return eligibility, return instructions, or refund status, please contact us using the information below.
Brand Name
Nuvwllia
Legal Company Name
Hangzhou Fanxi Technology Co., Ltd.
Customer Support Email
Business Address
Room 1009, Building 1, No. 407 Tiyuchang Road, Wulin Subdistrict, Gongshu District, Hangzhou, Zhejiang, China
Please note that the business address above is provided for company identification and correspondence purposes. It is not the designated return address. The applicable return address will be provided by our customer support team after your request has been approved.
Our Commitment to You
At Nuvwllia, we believe that reliable service means making after-sales procedures clear and accessible. We will review return and refund inquiries carefully and work to provide appropriate assistance in accordance with this policy and applicable law.
Thank you for choosing Nuvwllia. We appreciate your trust and the opportunity to assist you.