Privacy Policy

At Nuvwllia, operated by Hangzhou Fanxi Technology Co., Ltd., we believe that privacy is an essential part of a trustworthy shopping experience. We are committed to handling personal information responsibly and providing clear information about how data is collected, used, stored, and shared when you interact with our website and services.

This Privacy Policy explains our information practices when you browse our website, place an order, contact our customer support team, or otherwise interact with Nuvwllia.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for particular data processing activities, we will obtain that consent as required.

1. Company Information

Brand Name: Nuvwllia

Legal Company Name: Hangzhou Fanxi Technology Co., Ltd.

Customer Support Email: service@nuvwllia.com

Business Address: Room 1009, Building 1, No. 407 Tiyuchang Road, Wulin Subdistrict, Gongshu District, Hangzhou, Zhejiang, China

2. Information We Collect

The information we collect depends on how you interact with our website and services. This may include information you provide directly, information collected automatically, and information received from service providers or other third parties where permitted by law.

2.1 Information You Provide

We may collect personal information when you:

• Place an order or complete checkout.

• Create or manage an account, where this feature is available.

• Contact our customer support team.

• Subscribe to marketing communications.

• Participate in promotions, surveys, or other activities we offer.

Depending on the interaction, this information may include:

• Name and contact details.

• Email address and phone number.

• Shipping and billing addresses.

• Order history and transaction details.

• Payment-related information required to process a transaction.

• Customer service messages and related correspondence.

• Preferences or other information you voluntarily provide.

Payment information may be processed directly by the applicable payment provider. The information we receive depends on the payment method and provider involved.

Please provide only information that is necessary for your interaction with our services.

2.2 Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically through cookies, pixels, log files, and similar technologies.

This information may include:

• IP address and approximate location derived from it.

• Browser type, device type, and operating system.

• Pages viewed and links clicked.

• Referral URLs and website navigation activity.

• Shopping cart activity and interactions with product pages.

• Website performance, diagnostic, and security information.

We may use this information to maintain website functionality, troubleshoot technical issues, understand visitor behavior, improve our services, measure marketing performance, and help protect our website.

2.3 Information From Third Parties

Where permitted by applicable law, we may receive information from service providers and business partners, including:

• Payment processors and transaction service providers.

• Website hosting and technical service providers.

• Analytics providers.

• Advertising and marketing platforms.

• Shipping, fulfillment, and delivery partners.

This information may help us process transactions, fulfill orders, respond to inquiries, understand website performance, prevent fraud, and measure the effectiveness of our services.

Third parties may process personal information under their own privacy policies and applicable contractual or legal obligations.

3. How We Use Personal Information

We may use personal information for the following purposes:

• Order Fulfillment: To process payments, confirm purchases, arrange shipping, and manage returns or refunds.

• Customer Support: To respond to inquiries, investigate order issues, and provide after-sales assistance.

• Website Operations: To maintain, troubleshoot, secure, and improve our website.

• Service Improvement: To understand how customers use our website and improve the products and services we offer.

• Marketing and Advertising: To measure advertising performance and, where permitted, deliver relevant promotional content.

• Security and Fraud Prevention: To identify suspicious activity, protect transactions, and help prevent misuse of our services.

• Legal Compliance: To meet applicable legal requirements, respond to lawful requests, and protect our rights where appropriate.

We process personal information only for purposes supported by an appropriate legal basis under applicable law.

4. Analytics and Advertising

We may use analytics tools and advertising services to understand how visitors interact with our website and to measure the effectiveness of our marketing activities.

These services may use cookies, pixels, web beacons, or similar technologies to collect information about website visits, browsing activity, or interactions with advertisements.

Where permitted by applicable law, information may be used to measure campaign performance, understand customer interests, and support personalized advertising.

Some advertising and analytics providers may process information independently under their own privacy policies. We encourage you to review the policies of the relevant providers.

Where consent is required for non-essential tracking technologies, we will seek consent before using them as required by law.

5. Cookies and Similar Technologies

Cookies are small data files stored on your device that help websites recognize browsers, remember preferences, and support website functionality.

We may use the following categories of cookies and similar technologies:

5.1 Strictly Necessary Cookies

These technologies support essential website functions, such as shopping cart operation, checkout, security, and other core features.

They cannot always be disabled without affecting website functionality.

5.2 Analytics Cookies

These technologies help us understand website traffic, visitor interactions, and website performance so that we can improve the shopping experience.

5.3 Preference Cookies

These technologies may remember your preferences and settings to provide a more convenient browsing experience.

5.4 Advertising Cookies

Where enabled and permitted by applicable law, these technologies may help measure advertising effectiveness and support more relevant advertisements.

You may manage cookie preferences through any consent tools provided on our website and through your browser settings. Disabling certain cookies may affect some website features.

Browser controls alone may not disable every type of tracking technology. Where required by law, we will provide applicable consent and privacy choices.

6. Browser Privacy Signals

Some browsers provide privacy signals, including Global Privacy Control (GPC), that communicate certain user preferences regarding online tracking or the sharing of personal information.

Where applicable law requires us to recognize a privacy signal, we will process it in accordance with the relevant legal requirements and the scope of the signal.

Other signals, such as Do Not Track, may not have a universally recognized interpretation across websites and services. We will handle such signals according to applicable law and our technical capabilities.

7. Sharing of Personal Information

We do not share personal information indiscriminately. However, certain information may be disclosed when reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

• Service Providers: Companies that support hosting, website operations, customer service, payment processing, and order fulfillment.

• Analytics and Advertising Partners: Providers that help us measure website performance and advertising effectiveness, subject to applicable legal requirements and privacy choices.

• Professional Advisers: Legal, accounting, or other advisers where necessary for legitimate business purposes.

• Authorities and Other Parties: Where disclosure is required by law, necessary to respond to lawful requests, or appropriate to protect rights, safety, and security.

• Business Transaction Participants: Parties involved in a merger, restructuring, acquisition, or transfer of business assets, subject to applicable legal protections.

Where required, we use appropriate contractual, technical, or organizational measures to help protect personal information shared with service providers.

8. International Data Transfers

Our service providers or business partners may process information in countries or regions different from your place of residence.

Where personal information is transferred internationally, we will take steps required by applicable law to protect that information, which may include appropriate contractual safeguards or other legally recognized transfer mechanisms.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, dispute resolution, security, recordkeeping, and compliance with legal obligations.

The retention period depends on the type of information, the purpose for which it was collected, applicable legal requirements, and whether the information is needed to establish or defend legal claims.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

10. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

You should also take reasonable precautions when using online services, including protecting your account credentials and avoiding the transmission of sensitive information through unsecured channels.

11. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you.

• Requesting correction of inaccurate or incomplete information.

• Requesting deletion of personal information, where applicable.

• Requesting a copy of certain information in a portable format, where applicable.

• Objecting to or requesting restrictions on certain processing activities.

• Withdrawing consent where processing is based on consent.

• Opting out of certain targeted advertising or personal information sharing activities, where applicable.

• Filing a complaint with a relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To submit a privacy request, contact us at service@nuvwllia.com. Please describe your request clearly so that we can review and respond appropriately. We may need to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

12. Advertising Preferences

You may be able to manage personalized advertising preferences through our website's privacy tools, available consent settings, or the relevant advertising platform.

Where applicable law provides an opt-out right for certain targeted advertising or personal information sharing activities, you may exercise that right using the available methods.

Opting out of personalized advertising does not necessarily stop all advertising. You may continue to receive general advertisements that are not based on the same personalization activities.

13. Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us, please contact service@nuvwllia.com. We will review the request and take appropriate steps in accordance with applicable law.

Where local law establishes a different age threshold or additional requirements for children's information, those requirements will apply.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

These external services are not controlled by Nuvwllia, and their privacy practices may differ from ours. We are not responsible for the independent privacy practices of third parties.

Before providing personal information to an external service, please review its applicable privacy notice and terms.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

When changes are made, the revised version will be published on this page with an updated revision date where appropriate.

If applicable law requires notice or consent for a material change, we will take the necessary steps.

We encourage you to review this page periodically to stay informed about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy, our data practices, cookies, advertising preferences, or your privacy rights, please contact us.

Brand Name: Nuvwllia

Legal Company Name: Hangzhou Fanxi Technology Co., Ltd.

Customer Support Email: service@nuvwllia.com

Business Address: Room 1009, Building 1, No. 407 Tiyuchang Road, Wulin Subdistrict, Gongshu District, Hangzhou, Zhejiang, China

We value transparency and will make reasonable efforts to assist with privacy-related inquiries in accordance with applicable law.

Nuvwllia — Thoughtfully Chosen. Customer Focused.